FREQUENTLY ASKED QUESTIONS
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How do I track my order?Once your order has been processed, you will be emailed a shipping confirmation which will include a shipping number. Here you can track it through the Australia Post website which can be found at https://auspost.com.au/mypost/track/#/search
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How do I return an item?You may return most new, unopened products within 30 days of delivery for a full refund. If the product is received in a damaged condition or is a result of our error, please contact us to arrange return shipping at our expense at info@mashsfx.com.au. Images of the damage will be required. We will accept returns for change of mind providing the product is returned in original packaging, unused and undamaged (within the 30-day period outlined). Please be aware that return shipping costs are the responsibility of the customer. A full refund or exchange will be made once we receive the item.
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What products would you recommend for beginners?A great complete set of SFX makeup products is the Mehron Pro Kit, which has everything to get started. If you are looking for a cheaper option, some essential products would be fake blood, liquid latex, spirit gum and wax (e.g., Synwax). A lot can be achieved by having these products as a base. You can find the Mehron Pro Kit available in our online store here.
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What brands does MashSFX carry?MashSFX stocks quality brands like Mehron, Ripper FX and Tinsley. We will continue to examine and stock a wide range of brands, giving our customers as much choice as possible.
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If I have sensitive skin, can I still use all SFX products?"It is not recommended to use liquid latex if you have sensitive skin, however most products are suitable. The best thing to do if you are worried you might have a reaction to a product is to do a patch test.
RETURNS
You may return most new, unopened products within 30 days of delivery for a full refund. If the product is received in a damaged condition or is a result of our error, please contact us to arrange return shipping at our expense at info@mashsfx.com.au. Images of the damage will be required.
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We will accept returns for change of mind providing the product is returned in original packaging, unused and undamaged (within the 30-day period outlined). Please be aware that return shipping costs are the responsibility of the customer. A full refund or exchange will be made once we receive the item.
OUR PRIVACY POLICY
MashSFX is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
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What is Personal Information and why do we collect it?
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Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
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This Personal Information is obtained in many ways including [ by telephone, by email, via our website www.mashsfx.com.au We don’t guarantee website links or policy of authorised third parties.
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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
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When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information
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Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
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Sensitive information will be used by us only:
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• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
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Third Parties
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Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
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Disclosure of Personal Information
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Your Personal Information may be disclosed in a number of circumstances including the following:
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• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
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Security of Personal Information
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Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Disclosure of Personal Information
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You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
MashSFX will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
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In order to protect your Personal Information we may require identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
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It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Privacy Policy Complaints and Enquiries
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If you have any queries or complaints about our Privacy Policy please contact us at info@mashsfx.com.au
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MashSFX
18 Illawarra Drive
EATON WA 6232
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